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Policy & Procedures for Coronavirus COVID-19

COVID-19 is a dynamic situation that continues to develop and impact the travel industry around the world. We understand the concerns of our travel partners and their clients and while we trust that current health emergency will be resolved before our season begins in November, we would like to reiterate that our Antarctic 20/21 season will operate as normal and your client’s peace of mind and safety is our main concern. 

If your client is unable to join their voyage due to government travel restrictions, virus-related illness, or restrictions placed upon us by the ship owners or local port authorities, we will re-accommodate your client on a future voyage within the next 12 months from original date of departure.

To reassure you and your guests that funds are safe with us, we would like to offer some flexibility for travellers confirming their Antarctic expedition. We have put the following policy in place, which comes into immediate effect on 12 March 2020 for all NEW bookings, for review on 30 July 2020: 

  • A reduced deposit of USD 1,000 (AUD 1,350/EUR 1,000/GBP 800) per person for all <11 day voyages and USD2,000 (AUD 2,700/EUR 2,000/GBP 1,600) for our >14 days voyages  will apply. The final payment is due as per normal terms and conditions (95 days prior to departure). 
  • One free* voyage change is permitted within 90 days of paying a deposit, without penalty. 
  • One free* voyage change is permitted once final payment is made, up until 30 days prior to departure without penalty. 
 *Voyage transfer, cabin or berth must be the same of the higher value of the original. Can be transferred to any voyage in 2020/21, 2021/22 or 2022/23, subject to availability. If clients wish to transfer to 2022/23 deposit will be held on file until the season is released. Applies to F.I.T bookings, please contact us for our policy around group bookings.
Thank you for taking the time to review this important information. As there will be further developments in the matter, The Ocean Endeavour Company will continue to update our policy and procedures in this fast-changing situation, and will keep you informed.   

The Ocean Endeavour Team